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Online Casino Questions and Answers

In this section we aim to cover the most commonly asked questions we are asked. Our casino FAQ gives you the answers so you can get started playing online as quickly and as safely as possible.

If you have a question that is not answered in this section please feel free to contact us via E-mail.

General Online Gambling Questions

Are the games fair?
At the casinos we recommend you will find fair games with Vegas Odds or better. What you have to keep in mind is that all casino games whether you play online or offline have a built in house edge. This means that over the long run the casinos always make money on their games.

Is online gambling legal?
Every jurisdiction had different rules and regulations relating to online gambling. These can change quite frequently so the best thing for you to do is check with your local laws to see if online gambling is legal in your area.

How old do I need to be to play at online casinos?
This varies from country to county. In most cases you have to be the legal age for gaming in your area. This is generally either 18 or 21.

How do I play at the casinos listed at Best Casino Guide?
Once you choose and online casino you will have to choose between the download or no download software. Then you open an account and can make your first deposit and claim your sign up bonus. For more details see our Beginners Guide to Online Casinos.

Casino Bonus Related Questions

Why are the casinos giving away money?
All online casinos offer some sort of bonus so that you can try out the casinos with a bigger bankroll. There is so much competition among casinos that a good welcome bonus can make a casino stand out from the crowd.

Why are there wagering requirements on bonuses?
In the early days of online gambling there were no wagering requirements. This system was abused by some players which caused the casinos to re-think the way they administered their bonuses. Today all bonuses have some sort of wagering needed before you can make a cash out.

Can I claim a bonus more than once?
You can only claim a welcome bonus at a casino once. There are strict rules against opening multiple accounts and doing so can result in your winnings being forfeited. Unless specifically stated you should never open multiple accounts at the same casino.

Casino Banking Questions

Is it safe to use a credit card at the casinos?
Yes, all of the casinos we list use the same encryption technology as the major financial institutions to ensure security. The casinos process millions of dollars worth of transactions every month.

Why do the casinos want to verify my ID / Payment method?
The casinos need to verify your details for both your and their security. The last thing the casino or you want is fraud or underage gambling to be taking place. By verifying you details the casino protects both parties.

What is a reverse withdrawal?
Many casinos give you the option to return your cash out to you balance before the cash out is processed. This means you can keep playing without making a new deposit. If you prefer to not have this option many casinos offer the option to flush withdrawals so they cannot be reversed.

Game Specific Related Questions

Where can I play Jackpot Party / 5 Dragons / Other Slot online?
In general the slot games found at online casinos are not the same titles as the games you can play at land-based casinos. This has changed a bit with Wagerworks casinos now offering IGT Games (Virgin Casino - No USA). There are however lots of slots that are similar to the ones you play at offline casinos.

Can I count cards when playing blackjack online?
While it would be a great way to win, all online casinos shuffle the cards much more regularly than land-based casinos. This makes counting cards a technique that will not gain you any advantage online - it would just be too easy to win.

Are the jackpots paid in installments?
Unlike at land based casinos where big progressive wins are paid out over years, online jackpots are paid out in one lump sum. The only exception to this rule are the Mega Jackpots at Wagerworks casinos which are paid in installments.

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